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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. What products does Sumaia offer?
Sumaia offers a wide range of high-quality makeup and cosmetic products, including foundations, lipsticks, eyeshadows, mascaras, highlighters, blushes, and skincare-infused cosmetics. We focus on delivering both everyday essentials and bold, on-trend shades for every occasion.
2. Are your products cruelty-free?
Yes! All Sumaia products are cruelty-free, meaning we never test on animals. We believe in beauty with integrity.
3. What ingredients do you use in your products?
We carefully select premium ingredients for their skin-friendly and performance-driven properties. Our products are formulated to be gentle, effective, and free from harsh chemicals. We also prioritize clean beauty, with many of our products being vegan and free from parabens and sulfates.
4. How do I know which product shade is right for me?
We offer a detailed shade guide for each product on our website to help you choose the perfect match. You can also reach out to our customer service team for personalized shade recommendations!
5. Do you offer international shipping?
Currently, Sumaia products are available for shipping within the USA. However, we are working on expanding our shipping options globally, so stay tuned for updates!
6. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.
7. What is your return policy?
Due to the nature of our products, we do not accept returns or exchanges. However, if there is a defect or an issue with your order, please reach out to our customer support, and we’ll assist you in resolving it.